Standard Nursing

Service Users FAQ

What are the arrangements for cancelling the supply of a nurse?

The arrangements for cancellation of the supply of an agency worker by the service user are:

  • The service user will be charged for two hours of the grade of the agency worker if the nurse is already on the ward and the shift is cancelled.
  • The service user will not be charged if the shift is cancelled two hours before the start time.
  • If the shift is cancelled an hour before the start of the shift then the service user will be charged for two hours of the grade of the agency worker.