The overall management responsibility of the agency is shared by the proprietor, the agency manager and bookings co-ordinators. The agency manager is supported by the compliance officer and booking co-ordinators who deal with the day–to-day placements of nurses in hospitals. Staff cover for the agency is on a 24hr/7days basis. This system allows for members of staff to be on duty for AM/PM duty. There is also an on-call system for out of office hour’s assistance.